Frequently Asked Questions

HOW DO I REQUEST A RETURN?
After signing in to your account with your email address and password, you can request a return from the “My orders” section.

HOW LONG DOES SHIPPING TAKE?
For deliveries within Italy, the estimated delivery time is usually 2 to 5 business days, depending on the destination. For international shipments, delivery times vary by destination country and shipping service.

CAN I TRY ON MY ITEM WHEN COLLECTING IT IN STORE?
We currently do not allow items to be tried on when collecting an online order, as this would be treated as an in-store purchase.

DO YOU SHIP INTERNATIONALLY?
Yes, we also ship internationally, including to Germany, to the countries available at checkout. Select your destination country: available shipping options and shipping costs are shown before you confirm your order.

WHY ARE THE PRICES DIFFERENT IN STORE?
Discounts in the online shop apply exclusively to purchases made through the online shop.

CAN I EXCHANGE AN ITEM?
Before requesting an exchange, please email shop@vestil.it so we can check that the replacement item is available in store. If it is not available, a return will be arranged instead.